Creative and technical leader driving initiatives that .
What I do
I am a curious problem solver who actively maintains a toolkit of ways to inspire, educate, and streamline.
- I translate what real people think and feel into something organizations can act on
- I build AI-powered systems that make that intelligence actionable
- I design the programs, workflows, and tools that make it scale
- Occasionally I make stickers
How I work
Over the years, I’ve found that we get the best solutions by applying the human-centered design approach.
- Understand the problem space deeply
- Build empathy for the people involved
- Prioritize the problems to solve
- Brainstorm, prototype, and test
- Iterate
What you can expect
Clarity, simplicity, and excellence are hallmarks of my work.
You can expect that along the way I will…
- Build a fun, creative, and supportive culture
- Get a little bit obsessed about the problem
- See the forest and its trees
- Be clear about risks and concerns
- Challenge where appropriate
- Build for operational scale
- Be a catalyst for change
Case Studies
Work
I’ve had the pleasure of solving important problems at some of the world’s most remarkable companies — perhaps yours is next!
Meta
Eight years of driving ops efficiency and customer storytelling
Best Buy
Strategic advisor on Knowledge Management operations
Regis Corporation
Built a Knowledge & Comms powerhouse team from scratch
Ecolab
A strong career foundation for customer service and technical expertise